There’s a good chance that you know or must have heard the slogan ” the customer is always right.” To an extent, this motto is true. Customers play a significant role in your business. And, your business does what it does to satisfy both your existing and future clients.
With the dawn of technological advancements, today’s corporate world has seen many changes with regards to customer service and interactions. The global economy now sells, buys, and communicates in various ways including e-commerce. Competition is forceful and increasing all the time, and prospective customers could be your friends on Facebook. Both happy and unhappy customers share their experiences for all the world to see. That said, a business whose goal is to increase productivity should, therefore, maximize on enhancing customer satisfaction.
The Importance of Customer Satisfaction
Every company ultimately plans on growth and expansion. Such growth can be regarding …